Returning

SHOPCHETA Returning Policy

At SHOPCHETA, your satisfaction is our top priority. We want to ensure that your shopping experience is enjoyable and hassle-free. If you're not completely satisfied with your purchase, we're here to help with our straightforward and customer-friendly return policy.

1. Returning and Exchanges: We accept returns and exchanges within 30 days from the date of purchase. If you wish to return or exchange a product, it must be in its original condition, unused, and in its original packaging. We reserve the right to deny returns or exchanges if the product does not meet these criteria.

2. Receipt or Proof of Purchase: To initiate a return or exchange, you'll need to provide a valid receipt or proof of purchase. This helps us ensure that the return is within the specified timeframe.

3. Non-Returnable Items: Certain items are not eligible for return or exchange due to hygiene reasons or other considerations. These items may include but are not limited to: opened puzzles, craft kits with broken seals, and personalized/customized products.

4. How to Initiate a Returning or Exchange: To initiate a return or exchange, please contact us at contact.shopcheta@gmail.com to initiate the process remotely.

5. Refunds: Refunds will be processed in the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank's processing time.

6. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly and provide a replacement or refund as needed.

7. Policy Changes: We reserve the right to modify or update our return policy at any time. Any changes will be communicated on our website and in-store.

Thank you for choosing SHOPCHETA. We value your trust and are committed to providing you with the best shopping experience possible. If you have any questions or concerns about our return policy, please feel free to contact us.